The winner of the New Product or Service of the Year Award has made a positive impact on facilities management provision through the development, implementation and utilisation of a product or service. The winner has used this product to impact the customer in a positive way and achieve efficiency and a better customer experience.
> Heathrow Airport Limited, Spot & Report – Heathrow’s fault reporting smartphone application
As one of the largest airport hubs in the world, Heathrow Airport sees over 78 million passengers pass through its buildings every year. To ensure customer experience and efficiency, the team came up with a simple, easy-to-use smartphone product called Spot & Report which allows FMs to spot, scan and send the fault to colleagues with live feedback on its status. The new product has been shown to improve the overall passenger experience and the airport’s performance, and the judges liked its simplicity and excellent functionality.
> Heathrow Airport Limited, Spot & Report – Heathrow’s fault reporting smartphone application (winner)
> Durham University, Housekeeping, Cleaning and General Services
> Crown Commercial Service, FM Procurement Managed Service