The winner has delivered customer experience not only in the traditional sense of physical and virtual interaction, but also throughout the entire customer lifecycle, understanding and affecting all areas of the customer experience from the attraction to the advocacy of a brand.
> Carillion Customer Experience Centre
Carillion have transformed the entire customer experience for hundreds of clients and end users. Through their industry-leading organisation-wide Customer Experience Centre and customer experience model they have made a profound positive impact on people’s lives. The Carillion team stood out to the judges not only for its customer interaction, but also for its excellent engagement with the operational team.
> Mitie 1team and Vodafone, Our journey to World Class through Customer Experience
Mitie 1team has achieved Highly Commended in this category thanks to its significant impact on the customer experience at Vodafone. The team developed and delivered a number of impressive initiatives that brought customer service excellence to the fore and led to marked improvements in the standard of service received by customers at Vodafone.
> Carillion Customer Experience Centre (winner)
> Mitie 1team and Vodafone, Our journey to World Class through Customer Experience (highly commended)
> Amey, A valuable network of Customer Experience Leaders
> CIS Security Limited, Safe, Happy, Informed and Listened to
> Crown Commercial Service – Facilities Management Category Team, FM Services Framework
> Premier Technical Services Group PLC