The Team of the Year Award focusses on the contribution the team makes to their employer, their client and their community. The winning entry is likely to demonstrate excellence and commitment to innovation, staff development and continual learning. The impact the team has on the delivery of FM will build confidence and radiate capability, acting as a role model for the FM profession.
Finalists in the Team of the Year category of the BIFM Awards 2018 are:
JP Morgan Chase and JLL: FM across EMEA
Financial services firm JP Morgan Chase and JLL have worked together across EMEA since February 2016 delivering hard and soft services, small works and medium-large projects, moves, adds and changes, and energy and sustainability projects to a 5.0 millionsqft portfolio. This includes occupied and tenanted corporate offices such as the EMEA HQ in Canary Wharf and Place Vendome in Paris, critical environments like data centres, together with serviced offices and campus environments. JLL self-delivers engineering and energy management services across the UK, France, Switzerland and Ireland but manages a local outsourcing partner in the remainder of the portfolio. All other services are managed by JLL but delivered on the ground by external partners.
Within two years, the combined team has exceeded all of JPMC’s facilities management strategic objectives including delivering FM savings of $3.9m across EMEA; reducing energy use and JPMC’s overall environmental footprint to help the business to become the world’s most responsible and innovative corporation around energy conservation; standardising the real estate and FM approach and experience
across all geographies; ensuring business continuity; and delivering an exceptional workplace for JPMC employees. This was achieved through a remarkable approach to cross-team collaboration, and a ‘one team’ ethos between organisations.
Kier Workplace Services and Cardiff Council
This team has gone from strength-to-strength, expanding rapidly to match workload increases and ensure excellent delivery.
A high-performing mobile workforce delivers support where necessary, in line with planned preventative maintenance (PPM), reactive work and project requirements. The team responds quickly and efficiently, delivering a flexible and responsive service.
Investment in team members is evident through training and reflected in workmanship. Hard work and commitment has resulted in high levels of customer satisfaction.
- Self-delivery has increased by 500% since the contract started, improving the quality of work and achieving best value for money for the council
- Project works totalling £3m were completed last year in addition to reactive and planned tasks due to improved customer confidence in the team’s ability
- Having inherited maintenance of an ageing estate, a programme of work to upgrade mechanical and electrical assets over the last four years has improved fixed wire testing safety by more than 50% and achieved a 28.6% reduction in the number of boiler breakdowns, ensuring the client has a safe and reliable portfolio
- Recruitment of six apprentices and retention of three former apprentices who have qualified provides local job opportunities, professional development and succession planning.
Mace Macro and Standard Chartered Bank
This joint Standard Chartered Bank (SCB) and Macro team has demonstrated strong leadership across the contract which has delivered a high level of service delivery across 23+ countries.
The relationship began in 2009 when Macro was appointed to provide integrated facilities management services at SCB’s offices in the United Arab Emirates and Saudi Arabia. Since then the relationship has expanded into 23 countries across four continents, covering over two million sq ft, meaning that for nearly a decade Macro has been instrumental in helping SCB drive investment and trade and create wealth across the world.
Being an integral part of SCB’s Property Services team has given Macro the ability to develop the contract in line with the client’s growth strategy. The team consists of two departments, the first manages the day to day service lines, ensuring they are delivered to the required service level, the second, linked to the Macro Central Support Team, is tasked with driving consistency across the management organisation.
The breadth and depth of Macro and SCB’s ongoing relationship is truly unique. By demonstrating Macro’s ability to move with a client, anywhere in the world, even when it means moving into new territories, has led the company to help SCB to develop innovative solutions that enable the business to focus on the tailored needs of their global clients.
Vodafone 1team, Mitie
Since its inception in 2010 the Mitie 1team have been working in partnership with Vodafone to deliver Integrated Facilities Management services; the longevity of the relationship is testament to the continuing exceptional standard of service delivered by Mitie 1team. 1team’s aim is to continuously improve all services to the benefit of the end user; the exceptional people in 1team having recently delivered award winning measured improvements in customer experience. Mitie 1team has seen many different challenges within the environments across the portfolio driven by internal and external factors; large-scale acquisitions, better ways of working, large-scale portfolio rationalisation, incident and crisis management, legislative and technological change. Mitie 1team have been the constant unifying presence throughout and the contributions of everyone across the 1team and the strength this diversity of talent creates is highly valued by our customers. Personal development is encouraged to ensure that high levels of service and customer experience are maintained, but our exceptional performance is delivered through teamwork where the outputs of our 1team are greater than the sum of its parts. This is no better demonstrated than the highly credited, continued successful delivery of all hard and soft facilities management services across a hugely diverse Vodafone portfolio.
The Mitie / ECC Partnership
The Mitie/ECC partnership commenced in 2011 with the award of a ten-year Integrated Facilities Management contract to deliver a full suite of Facilities and Property Management services to our client, Essex County Council. Our ambition was to be a catalyst for change and to shape and develop the FM/PM offering within the Local Authority.
As an organisation, Mitie’s delivery model relied upon multiple Mitie businesses providing specialist services to the client via a single ‘Integrated Facilities Management’ team who represented the whole account. From the start, our challenge was to ensure we provided a joined-up approach where our client could be confident that we truly were ‘One team’.
The service we offer has transformed the way in which Facilities and Property Management are delivered to our customers, adding real value to the people living and working in Essex both in terms of cost and community investment. From inception, our team were united in their determination to make our account an exemplar fellowship working toward a common goal; to epitomise excellence and exceed expectations. Whilst our Senior Management Team represent the partnership, our team numbers over 300, all of whom are essential to the continued success of our contract but more importantly, deliver an outstanding service to our customers on a daily basis.
London Stadium, VINCI Facilities
Marking VINCI Facilities’ entry into the event-management sector within the UK, the FM team at the London Stadium deliver sector-leading maintenance and event management solutions. The contract has seen the team traverse a steep learning curve, continuously innovating and going beyond the call of duty to provide a world-class experience for every visitor. VINCI manage the maintenance of the world class 35,000m2 stadium, providing full asset management across 27 complex systems.
In the past year, the team delivered 70 event days to 2.6m visitors in what is undoubtedly the most diverse stadium in the UK. The pinnacle of the year saw them successfully deliver the IAAF World Championships and the World Para Athletics Championships. These two back-to-back events saw 20 days of sporting action, with 3,300 athletes competing from around the globe.
The team ensure a relentless focus on best practice, from embedding a one-team mentality that promotes innovative thinking and going the extra mile, to providing exemplary levels of support for the local community and the wider FM sector. They ensure the satisfaction of the client, stadium owner, exhibitors and visitors alike. They have played a key role in ensuring a lasting sporting, cultural and community legacy in East London.
From the Lead Judge, Bob Parkin
“It is a delight to judge this category because it covers the widest range of skills, service and behaviours that can be delivered within the FM profession. Each entry will bring unique circumstances into sharper focus; engaging with entrants offers an unrivalled insight into what is happening across the industry.
This category is important to the profession because collaboration and co-operation, blended with customer service to deliver the whole package of value for customers is essential in FM. We love to see this put into effective practice.
From the 2018 entrants I am hoping to see high performing teams demonstrating evidence that they are blending an effective mix of skills and functions. These will be backed up by training and staff development, with a thorough engagement and service ethic matched to customer requirements.
To win this category will mean that their hard work and commitment has been recognised and proven as the best of the industry; this will be recognised by the wider profession.“