This category is about team delivery of FM, planning and executing effective service strategies, team building, collaboration and successful operating performance, achieving outstanding results and ensuring customer satisfaction.
Finalists in the Team of the Year category of the BIFM Awards 2017 are:
Carillion Services, Northwood Headquarters
In 2016 Carillion celebrated the 10th anniversary of their 25-year Private Finance Initiative (PFI) contract to deliver Hard and Soft building operations and maintenance FM services in partnership with the MoD. Since 2006 Carillion Services, their partners and key suppliers have worked as ‘Team Northwood’ with Northwood HQ stakeholders and MoD contract management team.
The Northwood HQ 43-acre site in Middlesex, UK is a Level 1 security site that is critical to the strategic defence capability of the UK and Defence partners. It is home to six military headquarters: Joint Forces Command HQ, Joint HQ of the Chief of Joint Operations, the Fleet Maritime Operations Centre, the EU Navigation Force Headquarters, Standing Joint Force Command (SJFHQ) and the NATO Maritime Headquarters. Northwood HQ implements then commands all the UK Defence’s joint military operations. There are 2,200 military and civilian personnel across 30 nationalities employed on site.
The twin drivers of the contract:
- To maintain sustainable profitable growth whilst providing a first class service to the MoD
- To provide a cost effective service that is very flexible and reacts to the changing MoD requirements.
Foreign & Commonwealth Office, Facilities Management Client Unit
The FCO commenced a Facilities Management outsourcing programme from 2008, where upon the Facilities Management Client Unit (FMCU) was created to manage the FM outsourced contracts in the United Kingdom, Europe and Asia Pac. Building up over the years an experienced, professional Global FM senior team. The successful creation and deployment of the FMCU is evident through the additional FCO accountabilities they have been allocated and proactively taken on board. These include, Circa £82m Opex budget control, Global maintenance investment programme across the whole FCO estate, Russia in-house FM model and Berlin PFI contract.
The level of FMCU achievements are clearly attributable to the team itself, operating as “one team”, sharing of operational / technical knowledge and experience, providing personal support and cover for each other, continuing to develop through proactive and focused learning for both technical skills and personal competencies, being comfortable in taking ownership and resolving varied and complex issues both in the UK and Overseas at the same time showing consistency in approach. The FMCU structure promotes delegation of work and financial controls to the correct level, provides personal career advancement, which the team welcome, who relish new opportunities to lead on various current and new work streams. The whole FMCU team are totally dedicated to being “Customer Centric” in all they do, building lasting relationships to provide comfort and assurance for FCO personnel and departments / Posts that FM provision is well managed and offers real value for money. At the same time the team are consistent, robust, firm but fair with their FM strategic partners to ensure contractual compliance, value for money at the same time encouraging innovation and new ideas to further improve / advance the FM experience for all within the FCO/ partners that sit on our overseas platform. The team values and objectives are very much linked to the core values of the Foreign and Commonwealth Office and its pillars – Engagement, Ability, Aspiration and Capability and the FCO strategic direction – Diplomacy 20:20.
Kier Workplace Services and Surrey County Council
Kier Workplace Services provides Surrey County Council with reactive and planned preventative maintenance, statutory testing and annual servicing of all facets of the facilities management environment for the west of the county, keeping public buildings running in the most cost effective and efficient manner possible.
The buildings maintained are spread geographically and vary significantly. They include schools, children’s centres, pupil referral units, libraries, fire stations, care homes, farms, data centres, offices, travellers’ sites, canal boat moorings and buildings of historic interest.
The team is proud of the fact that over the life of the contract, they have always been able to respond to emergencies such as boiler failures or extreme flooding. In the event of any adverse weather conditions or mechanical failures, Kier is always on hand.
Challenges lie with budget limitations and looking after a complex portfolio. Knowing where and when to spend is critical so careful planning, communication at all levels and collaborative working is essential for a successful outcome.
Tasks range from working in specialist environments to logistic coordination at major sporting events. The team is flexible and constantly developing to suit the council’s needs, with a strong focus on learning and development and joint training opportunities.
Sussex Estates and Facilities LLP
Sussex Estates and Facilities is an innovative and pioneering partnership between the University of Sussex (65%) and Interserve (35%), making it the largest facilities management joint venture in the Higher Education sector. The 10 year contract marked a change in the delivery of estates and facilities management services at the University, introducing 23 service specifications including security, cleaning, projects and maintenance. The scale of operations extends across 90 properties, both on a 2.3 million square foot campus and around the Brighton area, generating 1,500 service requests each month.
The aim of the partnership was to make significant improvements to the services provided at Sussex University, create a single coherent contract, and benefit from the experience from an outsource partner. These improvements include: significant carbon emissions reduction, an improved 24/7 helpdesk, and investments in skills development.
Commencing January 2014, with 8 weeks to mobilise and 235 people to transfer, the organisation was faced with protests from the campus population, opposing the outsourcing decision. Through careful stakeholder management, delivery of service improvements and the creation of an engaged workforce, this opposition has since evaporated and the organisation has grown significantly over the last three years, with a turnover now of £35m per annum.
UBS Integrated Facility Management
UBS is a global organisation providing financial services to private, corporate, and institutional clients.
The firm operates in 50 countries, employing 60,000 staff, headquartered in Zurich & Basel.
The UK integrated facilities team (IFM), are responsible for a broad range of support services from Engineering, Cleaning, Security, Client Services, Catering, Document Management, Fitness & Wellbeing amongst many others. The strategic suppliers include: ISS, BaxterStorey, Williams Lea Tag, CBRE and Nuffield Health.
5 Broadgate is their new world class office facility in London and forms a key component of the Group’s overall real estate strategy by providing a flexible, long-term real estate solution and bringing the firm’s trading operations under one roof.
From the Lead Judge, Bob Parkin
“This award is in recognition of the team of FM professionals who are an inspiration to our industry, who bring credit to their own organisation and add sustainable value to their customers’ business.
The high performance team is driven by blending an effective mix of skills and functions, backed up by training and staff development, with a thorough engagement in the customers’ requirements. The successful team has a vibrant dynamic and a deep-rooted service ethic. Collaboration, co-operation and constant innovation are also hallmarks of success. We are looking for evidence that these elements are in place and frequently developed for the benefit of their customers.“