Finalists’ previews

This award recognises new talent in the profession, identifying individuals who have made a significant impact on the provision of FM services to their organisation(s) within the first three years of their FM career.

To be the winner of the BIFM Newcomer of the Year, our entrants will be able to articulate their contribution and demonstrate their achievements to date. Evidencing real innovation, original progressive and challenging thinking in the delivery of FM service solutions and showing real understanding of the impact that FM services delivery has on the business that they serve.

The winner will be an ambassador for the FM profession, be passionate and committed to CPD and promoting FM as a career of choice and will have already gained the respect of their colleagues, managers and leaders within their organisation. They will be knowledgeable and informed about the issues that FM faces today and about driving, shaping and influencing FM in the future.

Finalists in the Newcomer of the Year category of the BIFM Awards 2017 are:

Conrad Dinsmore, ISS Facility Services

Conrad is a 23-year-old from Ireland who just two years ago moved across to London, to pursue a career in FM. His career path of choice saw him begin his journey as a Graduate Trainee Manager with ISS Facility Services UK. This pathway has seen him progress through single service projects through to integrated facilities projects for high profile global customers.

By the time Conrad graduated from the programme, he had grown a large and diverse network and developed a solid foundation in FM.

Since graduating from the programme, Conrad has been successful in securing a role as a Global Programme Delivery Analyst, working within ISS Global Operations. In this role, Conrad has become a key member of the team, developing key strategic initiatives, where he is able to follow his passion for the industry and continues to extend his knowledge and understanding of the value FM delivers for customers.

Conrad has demonstrated a continued desire to develop himself, constantly challenging the status quo and has aspirations of becoming a future leader. He is determined to help create the same exciting journey that he has had, for future newcomers to the industry.



Marina Kostadinovic, NHS Property Services

Marina joined NHS Property Services FM team without previous experience of the industry, but with a drive to learn and a clear career path in mind.

Throughout the company’s FM Rationalisation Programme (a project which rationalised a supply base of thousands of suppliers to less than 20) Marina played a key part as the link between 100 local FM managers and the newly appointed service providers. She was able to get a grasp of service delivery specifications and public procurement rules in order to represent both parties’ interests professionally.

Over the last year Marina has been leading FM Transformation project (a project for standardising inhouse Soft FM team’s job descriptions). Marina’s strong organisational skills and attention to detail shone in this very demanding project.

When NHSPS decided to commence with FM graduate scheme Marina was assigned to lead that team as part of her development as a people manager, which she has embraced and excelled at.

Marina has established and implemented FM business systems and processes that have led not only to considerable savings to the company’s operational budget base, but also to improvements and efficiencies for the company’s staff, customers and suppliers.

Overall Marina has added a strategic value to the Service Improvement Team and the company as a whole, and she has enormous potential to further influence NHS Property Services and the wider FM industry as her career develops.


Michelle McMahon, Mace Macro

Michelle graduated from the University of Birmingham in July 2014 with a BSc (Hons) in International Business. Following her graduation Michelle joined the Mace Graduate Development Programme in September 2014. Her work experience in property management of student accommodation at this point had helped her gain an insight into property and facilities management, and so it was an easy choice for her to join Macro, something which has led to her building a real aptitude and passion for working with people and helping companies to optimise their property through managing costs and maximising their workforce.

During her short time at Macro she has quickly took on some challenging roles and contracts continuously delivering them all to great success and surpassing both client and Macro expectations despite her limited Facilities experience. A specific example of this was when she was placed to lead the mobilisation at BHP Billiton in the USA – a full FM service to an 800,000sqft, 32 storey skyscraper. Within a week she had established a great working relationship with the client and ensured a smooth transition – in a country she had never worked in. Michelle is now European Facilities Manager based on the Standard Charter Bank account and responsible for eleven sites across Europe.


From the Lead Judge, Deborah Rowland

Deborah Rowland

This award is all about identifying our future talent to enable us to continue to grow the profession and raise the bar in FM. It seeks to uncover the most passionate and dynamic newcomers who have something to contribute to the profession.

There is no age restriction but entrants will have no more than three years’ experience at the time of submitting their entry. Whatever their path into starting their FM career, whether through an apprenticeship or having joined an in-house team or service provider at operational entry level. This award recognises the contribution and impact on the delivery of FM services that newcomers are having. We are looking to showcase and celebrate the best talent and future leaders that will influence and shape FM in the coming years.

Attend the BIFM 2017 Awards