This Award recognises the product or service that through its development and utilisation has had the most positive impact on facilities management provision.
Developing new products and services, or utilising existing ones in a new and innovative way, is a constant challenge in most organisations. It demands planning and engagement with customers and project teams. It invites research into industry best practice, often seeking inspiration and ideas from many aspects represented through the wide range of sectors and activities covered by facilities management.
From the Lead Judge, Lucy Jeynes
“I am delighted to be leading the judging team for the award in New Product or Service. The workplace, the workforce and the technology to support work are all changing rapidly and FM must innovate to keep pace with the practical, technical and service requirements of our ever-more diverse customer base. What is your organisation doing to meet these challenges and raise your game? It could be an bold solution to an age-old problem, an exciting new product, or an imaginative service. We’re looking for entries that are raising the bar in FM – and we want to see genuine innovation. Be prepared to support your entry with examples, evidence and impact on customers”.
Entrants must show that their product or service can be clearly defined, marketed and sold as a stand-alone solution within their overall business offering.
In support of the submitted product or service it is essential to demonstrate how product development is managed in the business overall and how this is targeted towards the ultimate benefit of the customer and end-users.
Submissions should be simple, clear and focused. The reason for putting the product or service in for the Award must stand out. It needs the optimum level of information to be included in support of the submission, demonstrating real value to both those who use the product and those who benefit from its use.
All products and services are considered with equal merit from the simplest and inexpensive to the most technically advanced. A product/service can be an object, tool, system or process. There is no prescriptive definition, allowing for a wide range of entries to be considered.
The following must be demonstrated in the submission:
> A clear description of the product/service, including how it is used and its scope and relevance within the industry.
> The need for the product/service within the business, how it aligns with strategy and supports operational requirements.
> How the product/service is integrated either into a business offer or into a specific project, clearly demonstrating the effectiveness of the development, implementation programme and utilisation.
> Measurements of success in the following areas: customer/end-user, financial, environmental/social.
> The business case for future investment and development, including an outline of future applications beyond current usage where applicable.
The written submission for this category is worth 40% of the overall score. The presentation round is worth 60%.