This Award recognises the product or service that through its development and utilisation has had the most positive impact on facilities management provision.
Developing new products and services, or utilising existing ones in a new and innovative way, is a constant challenge in most organisations. It demands planning and engagement with customers and project teams. It invites research into industry best practice, often seeking inspiration and ideas from many aspects represented through the wide range of sectors and activities covered by facilities management.
Finalists in the New Product or Service of the Year category of the BIFM Awards 2017 are:
JLL IFM, A Dedicated Small Works solution for EMEA
JLL and a global technology company have a long-standing partnership which includes integrated FM in the Americas, EMEA and APAC. Across its extensive portfolio, the organisation has hundreds of small projects, typically worth under $5 million, which include office fit-outs and renovation projects, lab fit-outs, data centre changes and M&E upgrades. More than 70% are worth under $100,000. These tasks do not traditionally fit into either the standard IFM or construction management models and were historically managed by a combination of several local construction companies across the region, local staff or by JLL. This created an administrative and management burden for the client.
In response to this, JLL developed a Small Works solution to deliver these small construction projects across the region. This gave the client a complete end-to-end program and project management service for all its small projects. Now JLL undertakes approximately 230-250 small construction projects per year for a total project value of c$50 million.
The benefits include a single point of contact; standardised approach; procurement time saving; JLL handles the landlord liaison; local FM knowledge; speed of delivery and pricing; risk transfer; reduced cost; reliability under an ongoing strategic partnership; and an improved health and safety record.
Mitie Group PLC, Edison Self Service
Developed in-house by their team of technology and helpdesk specialists, Edison has been designed to give any colleague in a Mitie partnership the ability to log requests with their dedicated helpdesk instantly – without the need for time consuming emails or inconvenient phone calls.
The online portal works across multiple platforms and has an interface specifically designed to support colleagues using smart devices in agile working environments. Contracts already using Edison have seen improved helpdesk efficiency and a higher quality of data collection thanks to pre-defined and tick box options on standardised forms.
Edison is fully integrated with the CAFM (computer aided facilities management) system and the automated web service meaning all users have instant access to information and updates for their requests.
Targeted communications and building notifications also support the mission to assist and improve the working day for users of Mitie managed buildings. This open dialogue paves the way for an honest and trusting relationship with clients and partners.
Each instance of the portal is specifically tailored to individual contract requirements and is available in 7 languages to support international colleagues, giving teams the ability to log requests from anywhere in the world.
Rapid Washrooms Ltd, Smart Washroom Solutions
From its Hampshire-based factory, Rapid Washrooms is changing the way facilities managers and cleaning teams operate; developing smart products, software, chemistry and services that work together to provide previously unattainable levels of reliability, efficiency and customer experience – without compromising aesthetics.
- Soap dispensers run without replenishment for months, predicting and alerting cleaners when they need attention
- Taps actively monitor and respond to Legionella conditions while tracking water consumption
- Cubicle availability traffic lights reduce washroom congestion by guiding customers to available stalls
- Toilet cleaning automation devices reduce the frequency of manual cleaning requirements.
All systems are connected via the internet and can be accessed by cleaning teams, providing them with insight into the status of the washroom. This enables them to plan weeks in advance for maximum efficiency and the highest possible level of customer satisfaction.
In addition, facilities managers can assess the effectiveness of their teams and gain insight into customer washroom interactions, spot trends and schedule needs-based predictive maintenance.
With equipment and services effectively deployed in some of the UK’s busiest transport hubs and heritage sites, Rapid Washrooms products are a proven solution which help facilities managers make savings, stay ahead and provide the best possible service.
From the Lead Judge, Lucy Jeynes
“I am delighted to be leading the judging team for the award in New Product or Service. The workplace, the workforce and the technology to support work are all changing rapidly and FM must innovate to keep pace with the practical, technical and service requirements of our ever-more diverse customer base. What is your organisation doing to meet these challenges and raise your game? It could be an bold solution to an age-old problem, an exciting new product, or an imaginative service. We’re looking for entries that are raising the bar in FM – and we want to see genuine innovation. Be prepared to support your entry with examples, evidence and impact on customers“