Finalists’ previews

The winner of the Manager of the Year Award will be an experienced FM exponent who has delivered cutting edge service, is a team player and who is responsible for managing others and steering them to success. The winner will be an ambassador for their employer and for FM as a profession who has achieved notable career success and who demonstrates the highest levels of support and commitment to the wider FM profession.

Finalists in the Manager of the Year category of the BIFM Awards 2017 are:

Darryl Hassett, Nationwide Window Cleaning

NWC are a business that really takes care of its workforce, I’m grateful they’ve invested in me and my team and I’m keen to maintain the momentum and honoured to be representing NWC as Manager of the Year” said Darryl Hassett.

It wouldn’t be everyone’s idea of a natural career progression from an accountancy based role at Scotland Yard to a Window Cleaner for NWC – but in February 2010 that is exactly the decision Darryl made.

He saw a business that was growing exponentially and aspired to become a future senior manager.

Thanks to his hands on approach, strong work ethic and dedication to driving excellence he has progressed to his current role of Retail Operations Director, running a £5m pa division. His commitment and drive is admirable and he is often commended by his clients.

Nationwide Window Cleaning is the market leader in their sector with a team of over 250 directly employed professionals. Their infrastructure and experience means they are the preferred choice to some of the UK’s most prestigious FM partners; continuously investing in their people, equipment and systems to ensure they deliver an excellent service, using excellent people – Darryl Hassett being a perfect example.


Lee Hannan, BAM FM

Lee joined BAM FM in 2006 as a temporary administrator, and following seven promotions has worked his way up to Area Manager, now overseeing numerous sites, providing a wide range of soft and hard services, several mobile maintenance contracts across the south of the UK, and managing over 150 people. He plays an important role in developing new business opportunities and within BAM FM’s mobilisation team.

During his time at BAM FM, Lee has continually suggested and implemented new ideas that have shaped different areas of the business and enhanced the experience for customers and employees. Most recently, he has overseen a trial of robotic cleaning equipment, including detailed cost analysis and developing a roll-out plan, as well as the pilot and introduction of handheld devices for site staff.

Lee is an advocate for developing skills within his teams. He has an ethos of open collaboration and encourages everyone to partner with customers, suppliers and local communities wherever possible.

His clients describe him as an ‘ambassador’ and ‘an excellent service manager’ who has ‘brought about innovative practice’.


Mike Gibson, Qwest Services, ENGIE

Mike joined ENGIE in 2007 and is now a key member of the leadership team within our Cities and Communities sector.  He has demonstrated a flair for leading and managing complex operational contracts in both private and public sectors, covering Total FM, Energy and Property Services. Mike is a prime example of the effectiveness graduate schemes can have with onboarding and developing new talent in FM.

During the past ten years, Mike has been promoted six times and will shortly complete an MBA, demonstrating his commitment to continuous learning.

Mike is currently Managing Director of ENGIE’s Qwest Joint Venture (JV) which is a partnership between ENGIE and Cheshire West & Chester Council. The responsibilities of the JV include the delivery of services across the Council’s estate, along with the provision of Customer Services, Business Operations and Cleaning & Building Maintenance.


Zoe Inman, intu Trafford Centre

As Operations Manager at intu Trafford Centre, Zoe Inman is responsible for one of the best-known and most iconic retail and leisure centre in the UK. With over 200 stores, 60 restaurants and a variety of leisure attractions, Zoe’s role is to provide leadership for a team of over 360 across a number of disciplines including technical, environmental and customer services.

With a 31 million-strong annual footfall boosted by long opening hours and 11,500 free parking spaces, Zoe’s commitment to cutting energy consumption, containing costs, increasing recycling and increasing visitor numbers has led the centre from strength to strength. She has led the team in the UK’s largest multi-agency anti-terror exercise, implemented a £850k new Building Management System and developed a new Computer Aided Facilities Management System to improve efficiency, plus introduce a new online Contractor Tracker portal to fully secure and review on-site contractors. She has implemented a brand new Business Support and Guest Services Department to further enhance the centre and changing nature of the retail and FM landscape. Recently Zoe has led the team to win a coveted Green Apple Award for commitment to reducing energy and food waste.

Looking forward Zoe will remain a key, influential figure in the major development of Barton Square and integral introduction of the Metrolink network.


From the Lead Judge, Sarah Hodge MSc CBIFM

Sarah hodgeThe Manager of the Year Award is a unique opportunity for individuals to be recognised for their outstanding professionalism, team leadership, FM career success and support for the FM industry. We are seeking applications from experienced individuals, either directly or via nomination, who have been practicing FM in a management position for several years, who are passionate about their profession and their job and who are driven by customer service and a strong desire to improve standards. Winners in this category provide inspiration and act as a role model for junior members of the FM industry whilst commanding respect in equal measure from colleagues and leaders.

Attend the BIFM 2017 Awards