Category: New Product or Service of the Year
She has 25 years’ experience in advising on all aspects of service strategy and delivery, and her company has led FM improvement programmes for organisations including Diageo, Tate, Sainsburys, Natural History Museum, John Lewis Partnership and BullRing, as well as a large number of public sector bodies including universities, government departments, local authorities and hospitals. Lucy’s particular areas of expertise are service improvement and sourcing strategy, writing books, guides and articles and advising a wide range of commercial companies and public sector bodies.
Lucy has been voted by her peers as a Pioneer of FM and one of the 20 Most Influential Women in FM. She is a founding member of “Women in FM” and runs their mentoring programme. She has held positions on the Board, Executive and Members’ Council of the BIFM as well as previously serving as Deputy Chair. She is a governor at South & City College Birmingham.