This Award recognises the most innovative application of systems or technology in FM. Its scope is wide and can relate to service delivery, use of space, management of resources or any other area where technology has been employed to improve FM service delivery to the customer. The primary measure of success will be how the innovation improved the solution to a problem or challenge.
Finalists in the Innovation in Technology and Systems category of the BIFM Awards 2017 are:
Astra Zeneca, Macclesfield Campus
Working in collaboration, the Facilities Management and IS/IT teams delivered a new suite of innovative, state of the art systems and tools, ensuring effective space planning, monitoring and management combined with an FM service uplift to significantly enhance service provision direct to the end user.
The reduction of manual interventions from the FM Team has allowed them to upskill their resource and focus on greater value adding activities vastly increasing ability that enables FM to effectively anticipate and respond to complex and multi-dimensional customer requirements.
An immediate focus was on leveraging a multi-faceted approach to employee interactions, increasing the options for both face-to-face and remote customer partnerships. Underpinning this expanded suite of collaboration options, touch-screen digital signage was installed around the buildings, enabling speedy, intuitive, on-demand ways of locating facilities, desks, people, meeting rooms and services. In addition, this helped to identify available space and technology in real time. Astra Zeneca are now also launching a mobile app to further enhance user experience with access to booking tools and real time information from their phones, laptops and tablets.
BAM Facilities Management, Robotics in FM
BAM FM, part of the Royal BAM group deliver Hard and Soft Facilities Management services across Europe. We maintain and operate a wide variety of facilities such as; judicial campuses, prisons, hospitals, schools, third level facilities, commercial premises and corporate spaces.
BAM FM constantly seeks new ways of delivering services that can reduce costs and improve client and end user experience’s. BAM sees the future of FM changing quite significantly, with robotics and automation beginning to change the FM landscape in both soft and hard FM spaces and consequently have introduced this technology in BAM facilities. Robot technology replaces the most monotonous tasks and upskills the workforce whilst reducing O&M costs. BAM FM are nominating the delivery and use of service robots as the ‘Innovation in Technology and Systems’ for the BIFM award 2017.
EMCOR UK, Driving Real Change with Building Performance Analytics
Faced with the ever too common FM challenge of maintaining a satisfactory, comfortable yet efficient working environment, EMCOR UK working with United Utilities, looked for an alternative and effective solution.
Data taken from standard building management systems and loggers lacked sufficient accuracy or detail on conditions, proving too time consuming to be considered a scalable solution for the Lingley Mere Estate.
Purrmetrix offered an innovative solution, which through working with EMCOR UK led to the development of innovative, cost effective and easy to install measurement systems. These systems offer visibility on factors such as temperature, humidity and CO2 with high accuracy using wireless sensors.
Their visual insights into building performance opened up another new real-time dimension in building analytics. Complaints of areas being too hot, too cold or drafty, often at the same time could be easily identified and resolved.
The result of such collaboration was a 20% reduction in energy use, a significant reduction in help desk call outs and early/predictive identification of failing equipment.
Building on this success, further research into the impact of environmental conditions on workplace productivity and effective alternative maintenance strategies is underway.
Honeywell, Thames Valley Vision
Honeywell played a key role in Thames Valley Vision – a ground-breaking five-year smart grid demonstration project led by Scottish and Southern Electricity Networks, which successfully reduced electricity demand in facilities connected to the network in a concerted, reliable and automated fashion when demand was predicted to exceed network capacity.
Honeywell developed the end-to-end Automated Demand Response (ADR) Software-as-a-Service proposition, recruited the customers, audited the buildings, designed the load reduction strategies for each, installed the equipment to connect each building, licensed the ADR cloud-based software and trained SSEN teams in its use.
Honeywell also provided ongoing maintenance and technical support, cyber security and real-time data collection and data for event auditing, as well as ongoing communication and reporting to underpin active and ongoing participation by the organisations in the programme.
SSEN conducted over 2000 load reduction events across the 30 buildings, ranging from 30 minutes to four hours at varying times of the day. There was no negative impact on building performance or comfort conditions for occupants.
SSEN achieved over 1MW of electricity load reduction during peak demand events, thereby proving that load-shedding using existing buildings and smart grids could be a viable alternative to network reinforcement investment.
intu in partnership with Invida, Lifecycle: out of the shadows
In 2016 intu approached Invida to create an entirely new cloud-based software platform to support a large-scale lifecycle management project.
Working closely together, the two businesses began by challenging the way lifecycle management models were built, developing a solution that revitalised a potentially thankless process, automating many of the stages to: deliver efficiency; improve the data completeness and quality; and, provide a step-change in the visualisation and presentation of LCM plans and costs.
The results speak for themselves:
- Survey time/costs reduced;
- The rapid generation and modelling of alternative costing scenarios;
- Collaborative working between finance and facilities management disciplines within a single shared set of data;
- Better management and rapid delivery of large volumes of data, images and video clips;
- Improved accuracy and visibility of future cash flow and funding requirements;
- Improved procurement opportunities;
- Improved communication and consultation with retailers and service charge consultants;
- Significantly raised the profile of LCM planning within the organisation, and transformed it from an ad-hoc to continuous process.
Importantly, this initiative has seen a large business company select and support a small start-up business within the UK facilities management industry, and through close collaboration, have jointly delivered real and significant innovation that will benefit the FM industry at large.
Stonehaven Technology, Guardian – Flood and Extreme Weather Management
In recent years the UK has endured flooding and extreme weather events of notable magnitude. The floods of 2015 caused direct costs of an estimated £2 Billion and created untold misery for numerous businesses, livelihoods and communities. The Government’s National Flood Resilience Review 2016, acknowledged that further flooding and extreme weather events are likely to occur in the foreseeable future.
Multiple supermarkets have endured flood incidents at stores with wide ranging costs such as: loss of revenue due to closure, costs of stock write off, costs of post flood clear up and then costs of flood mitigations.
To help a business prepare for future flood and extreme weather risks, Stonehaven has developed a web service that provides businesses with:
- Identification of the risk of flooding by rivers, seas and surface water to individual locations.
- Inform users hours in advance, flood alerts and volume of rainfall forecast to illustrate severity of flooding.
- Provide a management system to constantly monitor flood alerts, river/ rainfall gauges, hyper local weather forecasts and their applicability to individual stores or groups of stores.
- Enable store owners to scenario plan responses to extreme weather events, such as: deploying flood defences, rescheduling deliveries & the relocating produce/assets.
From the Lead Judge, Ross Abbate
“Working smarter? We’re looking for innovations that improve service for your customers or business. Demonstrate to us the benefits, tell us how your system, technology or invention was developed and who was involved. How did your great idea come to life? Do its advantages make it a worthwhile spend? How will you take it forward?“