The Impact on Organisational Performance category is searching for best practice and innovation in the FM industry, showing significant contribution to the performance of the organisation and the resulting benefits for their shareholders, employees and customers. This maybe through a cultural change programme leading to; improved output and efficiency, possibly reduced cost, increased revenue and greater customer or employee satisfaction. The judges will be seeking submissions that are evidence based and results that have a long lasting impact on the organisation’s performance.

Equal merit will be given to entries representing teams within an organisation as well as those representing the organisation as a whole. They can be internal, focused on people and efficiency, or external looking at improving the service given to customers.

From the Lead Judge, Nick Shaw

Nick ShawJudging this category gives me fantastic insight into the way organisations, large and small, strive to deliver better ways of working and understand the true value of facilities management.

That is what makes this category so important; it sets the benchmark for the UK profession to showcase the value to UK industry and its customers and employees.

The winning entry will demonstrate excellence in how a plan has been designed and implemented to improve performance meeting the standards set out in the judging criteria; starting with the project objectives and finishing with the results, simple and straightforward.

The winner of this category will be able to use the Award to evidence that they genuinely understand how they can enhance and optimise organisational performance in the environment in which they operate.

Who should enter? 

All organisations are welcome to enter this category from both the public and private sector. This can be in house teams or external service providers. It can also be joint submissions between end user and service provider.

Application Questions 

  1. Please write an executive summary of your entry.
  2. Please provide an overview of the vision, scope and rationale which underpins the project or process which the submission relates to. What were the objectives and how did it link to organisational performance? (Question is worth 14.3% of the overall score)
  3. How was the project designed, from concept through the various stages leading to completion and ultimate close out? How were the scope and objectives developed? What management and consultation processes were used and how were the goals established? (Question is worth 14.3% of the overall score)
  4. Please provide a clear summary of the objectives and goals for the project. (Question is worth 14.3% of the overall score)
  5. How was the project delivered? (Question is worth 14.3% of the overall score)
  6. Please provide evidence of the results and how these were measured (linked back to the summary of objectives and goals)? (Question is worth 14.3% of the overall score)
  7. What happens next; how are post completion benefits measured and evaluated and what are the next steps to continue to improve performance? (Question is worth 14.3% of the overall score)
  8. What are the key things to note for the facilities management industry; what can we learn from this project? (Question is worth 14.3% of the overall score)

The written submission for this category is worth 25% of the overall score. The presentation round is worth 75%.

Presentations for this category will take place on 12th June in Central London, please hold this date. 


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