Meet the 2017 finalists in this category

Register your interest in entering the BIFM Awards 2018

The Impact on Organisational Performance category is searching for best practice and innovation in the FM industry, showing significant contribution to the performance of the organisation and the resulting benefits for their shareholders, employees and customers. This maybe through a cultural change programme leading to; improved output and efficiency, possibly reduced cost, increased revenue and greater customer or employee satisfaction. The judges will be seeking submissions that are evidence based and results that have a long lasting impact on the organisation’s performance.

Equal merit will be given to entries representing teams within an organisation as well as those representing the organisation as a whole. They can be internal, focussed on people and efficiency, or external  looking at improving the service given to customers.

From the Lead Judge, Nick Shaw

Nick ShawThe term ‘Organisational Performance’ covers so many areas linked to the efficiency, output and long term sustainability of a group or business; so there is lots of scope for potential entries and all are welcome ! The winning entry will demonstrate excellence in how a plan has been designed and implemented to improve performance meeting the standards set out in the judging criteria. Start with the project objectives and finish with the results. Simple and straightforward; present clear objectives and tangible, evidenced improvements against the original targets. Make it easy for the judging team to understand and to choose your submission as the winning entry. We look forward to seeing your entries and good luck !

Entry guidance

Entries should clearly show, and provide evidence of, the impact FM has made on the organisation’s performance. We want to understand how the organisation was performing before the project/change initiative/improvement programme and the difference that has been achieved. We also want to see the evidence that the initiative has had, or will have, a long lasting impact on the organisation’s performance.

Applications should cover:

> Background and context – an overview of the organisation’s market and key income streams; how the organisation was performing before the project/initiative.

> The scope of the project; what was it that the project set out to achieve and why?

> How the FM project, function or initiative was designed to meet the requirements of the organisation.

> Overview of the process to implement; project objectives, strategies, tactics and controls.

> The results of the FM initiative; project or function level KPIs.

> The impact on organisational performance measures directly attributable to the FM initiative.


All types of organisations can apply, but must meet the judging criteria and provide evidence of the project results, impact and benefits delivered.

Judging criteria

The following must be demonstrated in the submission:

> Vision: strategic vision, alignment and implementation of the FM function/project to the organisation’s goals and objectives.

> Project Scope and Plan: how the organisation or team set out the scope and plan to deliver the vision showing clear objectives and how they were to be delivered and measured.

> Delivery Plan: how the project was delivered, engagement with key stakeholders, timelines what was learned during the implementation programme

> Organisational Impact: evidence of the results and the overall impact on performance benefitting the organisation, customers and end users.

> Sustainability and wider industry benefits: demonstration of the long term sustainability and wider implications of the project. The winning entry will be exemplar for the FM industry; how does this project demonstrate this?

The written submission for this category is worth 25% of the overall score. The presentation round is worth 75%.

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