The Impact on Organisational Performance category is searching for best practice and innovation in the FM industry, showing significant contribution to the performance of the organisation and the resulting benefits for their shareholders, employees and customers. This maybe through a cultural change programme leading to; improved output and efficiency, possibly reduced cost, increased revenue and greater customer or employee satisfaction. The judges will be seeking submissions that are evidence based and results that have a long lasting impact on the organisation’s performance.
Equal merit will be given to entries representing teams within an organisation as well as those representing the organisation as a whole. They can be internal, focused on people and efficiency, or external looking at improving the service given to customers.
Finalists in the Impact on Organisational Performance category of the BIFM Awards 2018 are:
FM of the Future, Care UK, RCS Property Services
Care UK is the largest independent provider of health and social care across the UK. The in-house FM team, working within the Residential Care Services division, provide support to 118 care homes and 7,000+ residents.
The geographical spread, combined with speed of expansion, resulted in the need for a flexible and efficient FM service supported by accurate performance data.
The FM team’s vision is to provide an environment that supports Care UK in its aim to help residents live happier, healthier and more fulfilling lives.
With reduced social care funding, increasing regulation and a shortage of skilled staff it was critical that the FM operating model aligned to the RCS business. As a result, in 2015 the Property team embarked on a transformation programme called FM of the Future. This allowed the FM team to provide the care homes with an environment that supported the delivery of best-in-class care, whilst providing a safe, happy and homely environment for residents to live in and thrive.
In addition to delivering significant cost savings, the FM team also rolled out a new CAFM system, allowing the homes and the entire supply chain to have instant access to real time performance and compliance data.
Northumbria University Newcastle and CBRE Global Workplace Solutions
Northumbria University has been on a journey from a self-delivered hard FM services solution, to a fully outsourced model and full partnership with CBRE Global Workplace Solutions (GWS). The partnership demonstrates that, when properly planned and managed, outsourcing and organisational change can be engineered to ensure that true supply partner relationships with common organisational goals and corporate objectives thrive if both parties ‘live and breathe’ the relationship.
The journey was driven by Northumbria University’s corporate strategy, Vision 2025, and has resulted with improved learning and teaching facilities, and greater opportunities for the University to deliver an exceptional student experience. Another major impact is the improved organisational performance that ensured all staff transferring to GWS as a result of the outsourcing contract were engaged fully throughout the process.
‘I’m genuinely proud of our partnership with CBRE,’ explains Damon Kent Director of Campus Services. ‘In particular, we have seen much improved organisational performance in areas including the student experience, the general improvement in the condition of our estate on a flat budget, and a 20% reduction in gas and electricity consumption, with cumulative savings of over £1 million.’
Lift your wellbeing (LYW) programme, Skanska
Health-related lost productivity is costing the UK economy an estimated £77.5 billion, which would reduce significantly with adequate investment in health and wellbeing.
Skanska recognised this and decided to create and implement a health and wellbeing strategy. This ensures that all employees can work to their full potential, benefiting not only themselves but also the company.
We recognise the importance of providing a healthy workplace for our employees and that it is vital to invest and support them, so they can lead a healthy lifestyle, both inside and outside of work.
An example of this is from one of our FM contracts in London. The team working at the City of London Corporation, implemented a ‘Lift Your Wellbeing’ (LYW) programme. This is a six-week programme that runs group personal training sessions – twice a week – at a local gym.
This programme proactively improves the health and wellbeing of our employees by teaching them how to exercise effectively and safely. It also includes weekly health challenges and educational material designed to give the employee the knowledge and tools to enhance their overall wellbeing and performance in the workplace.
Newable – A Brave New Workspace, WhereWeWork Ltd
From the Lead Judge, Nick Shaw
“ Judging this category gives me fantastic insight into the way organisations, large and small, strive to deliver better ways of working and understand the true value of facilities management.
That is what makes this category so important; it sets the benchmark for the UK profession to showcase the value to UK industry and its customers and employees.
The winning entry will demonstrate excellence in how a plan has been designed and implemented to improve performance meeting the standards set out in the judging criteria; starting with the project objectives and finishing with the results, simple and straightforward.
The winner of this category will be able to use the Award to evidence that they genuinely understand how they can enhance and optimise organisational performance in the environment in which they operate.“