The Impact on Organisational Performance category is searching for best practice and innovation in the FM industry, showing significant contribution to the performance of the organisation and the resulting benefits for their shareholders, employees and customers. This maybe through a cultural change programme leading to; improved output and efficiency, possibly reduced cost, increased revenue and greater customer or employee satisfaction. The judges will be seeking submissions that are evidence based and results that have a long lasting impact on the organisation’s performance.
Equal merit will be given to entries representing teams within an organisation as well as those representing the organisation as a whole. They can be internal, focused on people and efficiency, or external looking at improving the service given to customers.
Finalists in the Impact on Organisational Performance category of the BIFM Awards 2017 are:
Mitie Document Management, Innovating mail and workflow processes with Essex County Council
Delivering innovative document management services, working collaboratively with clients to create and implement the right data and information management services. From scanning, hybrid mail, reprographics, records management consultancy and even forensic scanning. Capable of designing and delivering flexible digital cloud based solution or provide more traditional on-site document management. Automating manual tasks which allow teams to deliver higher value to your business is where Mitie Document Management can make a real difference. Providing services that cover the full cycle of a document. Connecting you with your information and join the dots in document management so you can concentrate on your core activity. Mitie Document Management supports their clients through business transition and growth, offering an agile approach and being there for you whatever you need.
Prudential & CBRE Global Workplace Solutions, Supplier Relationship Management Programme
Prudential Services Limited, one of the world’s leading financial service providers, has transformed its relationship with suppliers, driving greater value and innovation through a more structured and collaborative approach. Prudential has brought its property partners, including CBRE, together as part of a supplier relationship management (SRM) programme. The initiative focuses on the value that can be achieved in the long-term if relationships based on trust are established and companies are aligned in their objectives. CBRE has worked alongside three other key suppliers, and many other smaller suppliers, in this way to ensure the smooth operation of Prudential’s portfolio, which is managed by its Corporate Property team, since January 2015.
CBRE provides facilities management (FM) support, including mechanical and electrical, fabric, landscaping, AV and driving services, to almost 1 million square feet across 11 critical sites and other minor properties.
The supply chain CBRE is a part of, and the services the organisations deliver, contribute to the Corporate Property team’s success, and the changes that have taken place over the past two years have affected its ability to meet its customer, operational, financial and people excellence goals.
Sodexo, working with Zurich to re-think the workplace experience
Sodexo collaborated with Zurich, as part of a pilot project, to implement the facilities management strategy and support Zurich as it moved to its new London office at 70 Mark Lane. By focusing less on commoditising services and, instead, investing in the workplace experience, Sodexo and Zurich reimagined the way employees and guests could interact with the work environment to make an impact on organisational performance.
Zurich wanted to create a “marketplace” for visiting brokers. To help achieve this, the customer journey and FM service design at 70 Mark Lane would need to play a part in creating the right environment for brokers to deal more effectively with its employees.
The Sodexo team collaborated with Zurich to understand the drivers and objectives for the new London office. By understanding consumer profiles, and by carrying out its own Kano analysis, Sodexo was able to develop an effective FM strategy to optimise the workplace journey for Zurich’s guests and employees, as well as create new ways of working which supported their quality of life.
The pilot highlighted how better use of data and consumer insight, as well as a collaborative approach to facilities management design, can positively enhance the workplace experience.
Teach First, Agile working at Teach First
Teach First is an educational charity working towards a day when no child’s educational success is limited by their socioeconomic background.
In July 2016 we relocated our head office to North Greenwich. The relocation marked the end of a broader agile working change initiative which began in 2012 to address a major capacity issue owing to massive organisational growth. The relocation signified the delivery of the main project objectives to Sustain 25% year on year average employee growth in existing premises whilst saving £1.7 Million Property cost over a 4 year period.
The agile working initiative coordinated improvements across workspace, technology, HR guidance and policy, leadership and management, culture and behaviour and organisational performance positively enabling the organisation in a variety of ways.
A recent employee survey conducted in January 2017 illustrates organisational impact with 95% employees feel Agile working makes us more effective and efficient as an organisation; 90 % feel their wellbeing has improved as a result of Agile working; 89 % employees feel they are more productive as a result of Agile working and 82% manager Agile working has had a positive impact on their teams productivity.
UBS Integrated Facility Management
The UBS Integrated Facilities Management team (IFM), have made the vision for their new world class office facility in London 5 Broadgate a reality.
In partnership with ISS, BaxterStorey, Williams Lea Tag, CBRE and Nuffield Health, they have driven a sustainable impact on the organization while also contributing best practice to the facilities management industry.
IFM has transformed how the UBS London Campus performs, and with it, the way their clients and employees experience their workplace.
From delivering a significant reduction in energy use to vastly increasing the attention given to the user experience, the IFM team has reduced the cost of facilities services to UBS while improving end user experience by focusing on the most important ‘Touchpoints’.
They have done this while developing best practice within the FM industry; in transition management, service readiness validation, and in the way they have engaged with the local community to encourage young people into the facilities management industry as an attractive profession for developing talent – a career of choice, not chance.
The impact of the IFM team on UBS continues to grow with a developing focus on employee wellness and how this contributes to satisfaction and organisational productivity.
From the Lead Judge, Nick Shaw
“ The term ‘Organisational Performance’ covers so many areas linked to the efficiency, output and long term sustainability of a group or business; so there is lots of scope for potential entries and all are welcome ! The winning entry will demonstrate excellence in how a plan has been designed and implemented to improve performance meeting the standards set out in the judging criteria.“