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Creating and maintaining an enabling workplace environment can help organisations realise greater value from their workforce. By focussing on the employee experience, and creating the very best environment and services possible it enables employees to be at their best and most productive. This category is seeking leading edge facilities management that is working to maximise the productive potential of their organisation’s workforce through delivering excellent employee experience.

Employers that proactively prioritise and manage employee experience see it as a fundamental aspect of their strategy to retain and maximise the performance of their workforce. The full employee experience is made from a variety of touch points across the organisation from the technological tools in place to do your job, the physical environment in which you work and the cultural environment.

In this award we focus on the physical environment, the place where employees spend the majority of their time, influencing how they can communicate, collaborate, socialise, manage their health and wellbeing, how they feel and do their job productively.

Entry guidance

Entries should focus on the specifics of the approach and solutions implemented but clearly show how it aligns to the business strategy and impacts employee experience and wider-business objectives.

Entries should cover aspects such as:

> a brief executive summary explanation of why your entry should win the Award, identifying how the employee experience has been enhanced through innovative FM practice

> how it aligns and supports the organisational objectives both in concept, design, implementation, ongoing management and in the results and KPIs. Particularly showing any quantitative results and impact that can be demonstrated

> an overview of the strategy taken and the implementation process, any challenges faced and how they were overcome

> clear and regular stakeholder engagement and involvement and whether this is part of a wider cross organisation programme of employee experience management

> how the FM function is constantly reviewing and ensuring effectiveness and how activity, systems, are designed, managed, evolved

> performance metrics, measures, feedback that demonstrate the impact and the value the workplace and FM function brings.



All types of organisation can apply but must have demonstrable results; please do not submit an entry in this category for projects that are planned or are in the process of being implemented, launched or are aspirational. It can be any workplace, whether having undergone a recent project to transform its employee experience or maintains and constantly delivers a positive employee experience.

In house FM teams and functions can apply as can service providers providing solutions and services for organisations’ workplaces and employees.

Judging criteria

Strategic planning and alignment – Strategic vision and alignment of the FM function / project to contribute towards the organisation’s goals and objectives. Demonstrating clear understanding and assessment of the variety of employee, function and business needs that the FM function can contribute to and setting out clear goals and targets.

The solution implementation and management – detail of the solution and implementation of relevant practices, services, technologies and solutions to deliver optimal employee experience through FM best practice and innovative delivery. Evidence of continuous improvement through regular monitoring, evaluation, adaptation and maintenance to ensure ongoing relevance and effectiveness.

Critical success factors – Evidence of focussing on the full employee experience touchpoints and factors; for example:

  • work environments that facilitate the variety of different types of work and employee working styles and create the best environment for this enabling individual productivity and removal of barriers
  • supporting and enabling employee health and wellbeing
  • facilitating a sense of community and social interaction
  • facilitating organisational communication, connectivity and brand allegiance.

Overall impact – evidence of the overall success of the function or initiative and its impact on overall employee experience and satisfaction, productivity, and business goals and performance. Demonstrating recognition by the Board/ Executive leadership team.


The written submission for this category is worth 25% of the overall score. The presentation round is worth 75%.

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